Our policy lasts 30 days. If 30 days have gone by since your delivery date, unfortunately we can’t offer you a refund or exchange.
We typically do not accept returns due to user error such as an undeliverable address, incorrect selection of sizes, designs, colors, etc.
Please keep in mind that there will be around 3% – 5% packages will get shipments problems such as broken during shipment, wrong items sent, lost by post office.
In case of issues listed above, please kindly send pictures of the item showing the damage and label of the item along with a clear description of the problem and contact our customer support teams with full evidence, we will strive the best to make it right. As soon as evidence verified by us, Reshipment can be arranged.
Any claims for after-sale issues such as misprinted/damaged/defective items must be submitted within 30 days after the product is received. We won’t offer exchange for orders delivery over 1 month. For exchange, you don’t need to return the item for us.
Our return policy is based on the philosophy that we would only process return on issues that is because of us, and the return amount is only measured by the amount of fees that we received. Basically, we will replace an item if there’s an issue with it if the issue is because of us. In such cases, replacing the item or refunding the exact amount of the fulfillment cost for that order is the only resolution we would act. According to our Limitation of Liability terms, We would not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the Service.
PLEASE BE AWARE:
We may not be able to avoid a little COLOR and SIZE DIFFERENCIATION caused when printing, making our product. For example, colors may look brighter or darker than when comparing with the artwork file. Shirts may be 1-2 inches shorter/longer or wider/smaller than the announced size chart.
In case of damaged replacement items, we offer you a full refund.
For US orders fulfilled, if 45 business days since the time the order is fulfilled but the order is not delivered because of us, you may request a 100% base-cost refund for that order.
For WW orders, if 60 business days since the time the order is fulfilled and fulfillment cost is paid but the order is not delivered because of us, you may request a 100% base-cost refund for that order.
Below are how we generally handle frequent issues with fulfilling and shipping order. How we handle these cases may still varies depend on how serious the case is, and after we have collected all.
This is NOT how we always act for every request. Actual solution may differ for each case.
Shipping wrong item: We will replace the item.
Damaged item: When our items are processed, it’s always intact and got no damage. However, there are many cases that the Custom Control will tear the shipment to check for its content, or there may be damages during transportation. It’s hard to check whose responsibility it is. In most cases, we will replace the item if the damage can be clearly seen. Customer must also send the proof of damage and the photo of the packaging label so we can inspect further.
Small print area or broken print area (low quality printing): if the issue is because of the factory (means that the artwork file follows our guidelines but the print area is still small), we will replace the item.
Actual product is smaller than announced size: If the actual product is more than 2 inches shorter/longer/wider/smaller than the announced size chart, we will replace the item.
Missing Item: If the order includes 2 or more items but the package the buyer received contains less than the actual order quantity, in most cases, we will immediately send the missing item to the buyer. Please note that detailed photos are required for quality control purposes.
If the shirt/item doesn’t fit because the customer ordered the wrong size (they didn’t check the size chart, they thought the size would fit because they usually use that same size from many other merchandisers, or for any similar reasons), we do not offer a refund or exchange.